Introduction: The purpose of the Home Care Standards Bureau (HCSB) is to provide a method of certifying non-medical home care agencies. The HCSB grants only an A+ certification to those agencies that are willing to vigilantly uphold the HCSB Code of Standards and Ethics. By providing a certification for non-medical home care agencies, HCSB is helping to ensure that the clients, patients and their family members are fully confident in the ability of these agencies and their employees to provide ethical as well as compassionate service while complying with all applicable laws and regulations.
Purpose: The HCSB created the HCSB Code of Standards and Ethics (Code) to provide ethical standards and rules of conduct for all A+ agencies and its employees. The HCSB investigates formal complaints lodged against the A+ agency, staff, or caregivers for alleged violations of the Code and disciplines when appropriate. An A+ agency is required to comply with the Standards and Rules set forth in this Code. A+ agencies and their employees must also follow all rules and regulations for their profession that are promulgated by state and federal law, licensing boards, state agencies, companies and industry organizations of which the A+ agency is a member.
Mission Statement: The Mission of HCSB is to raise the standards for professional caregiving.
The A+ Certified Criteria
In order to obtain and maintain the prestigious A+ Certified, agencies must adhere to the following criteria:
- The agency must be fully and properly licensed by their state’s regulatory offices for non-medical home care agencies.
- The agency must have on staff or affiliated a qualified person in the field of aging that meets the HCSB requirements. Examples that meet the HCSB requirements include the following: Gerontologist, Registered Nurse, Geriatric Care Manager, Certified Senior Advisor.
- All caregivers employed or contracted by the agency must have all applicable licenses.
- The caregivers employed or contracted by the agency must be fluent in the language of the population served.
- The agency owner or an affiliated person must have been in the paying home care business for at least one year.
- The agency has a caregiver multi-tiered Background Check Policy, including but not limited to, a 50 state multi-jurisdictional, criminal, sex offender registry and driving record check for caregivers under their employ.
- The agency must have no unresolved complaints with state or federal licensing agencies.
- The agency must agree to abide and sign the HCSB Code of Standards and Ethics.
- The agency must agree to both scheduled and unannounced on-site audits.
- The agency must complete an annual disclosure form.
- The agency must agree to hold their caregivers to high standards.