Why an A+ Certified Agency

Agency Requirements

• The agency must be fully and properly licensed by applicable state and federal regulatory organizations.
• The agency must complete and submit an annual disclosure form to the HCSB compliance department.
• The agency must have on staff or an affiliated person qualified in the field of aging that meets the HCSB requirements.
• The agency owner or an affiliated must have been in the paying home care business for at least one year.
• The agency must have no unresolved complaints with state licensing agencies.
• The agency must agree to abide by and sign the HCSB Regulatory Board Code of Standards and Ethics.
• The agency must agree to both scheduled and unannounced on-site audits.

Agency Caregiver Requirements:

• Agencies must have a multi-tiered Background Check Policy for all caregivers employed or contracted by the agency.
• Agencies must have a Motor Vehicle Policy in place to ensure caregivers are licensed and insured if using transportation for the agency.
• Agency caregivers (employed or contracted by the agency) must be proficient in the language of the population being served.
• All caregivers undergo the following for the agency to maintain their A+ Certification:

1. Pass caregiver training and exams within the first five months of obtaining the A+ certification or pass an exam that demonstrates competency.
2. A+ least 90% of all caregivers must be with 2 employees and must have all applicable licenses.