Home Care Standards Bureau A+ Rating CriteriaStandards of Care

If you are looking for quality in-home care, let HCSB find you the right in home care agency.  Our agencies must meet a strict criteria to become an A+ rated agency.

  • The A+ agency must be fully and properly licensed by applicable State and Federal regulatory organization.
  • All caregivers employed or contracted by the agency must have passed a multi tiered background check.
  • All caregivers must pass caregiver training and exams within 5 months of employment.
  • The agency must complete and submit a monthly disclosure form.
  • The agency must have on staff, advisory committee or Board one qualified person in the field of aging that meets HCSB requirements
  • All caregivers employed or contracted by the agency must have a minimum of two years caregiving experience.
  • The agency or agency owners must have been in the paying home care business for at least one year.
  • The agency must have no unresolved complaints with state licensing agencies.
  • The agency must agree to abide and sign the HCSB Regulatory Board Code of Standards and Ethics.
  • The agency must agree to both scheduled and unannounced on-site audits.

Home Care Standards Bureau ensures that the agencies listed with the A+ Rating meet the above standards and more.  Please see our Code of Standards and Ethics for further information.